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Who is Collegeboxes?
Collegeboxes is a private company that combines student entrepreneurs and professional moving companies to provide high quality and economical storage and shipping services to students nationwide. We currently service over 50 schools across the United States. Collegeboxes management has over twenty years of experience in the college shipping and storage industry. back to top
What experience does Collegeboxes have?
Collegeboxes was founded at Duke University in 1999. Collegeboxes purchased Student Solutions, Inc. in Evanston IL in 2000 to add to its expertise. Student Solutions was founded at Northwestern University in 1992 as a student-run shipping & storage company.
In 2008, Collegeboxes was acquired by Store to Door LLC. Store to Door, one of the largest companies in the mobile self storage industry, provides brought to site storage containers for convenient on-location storage. Store to Door currently offers their services to thousands of customers in Boston, Washington DC, Baltimore, Chicago, and Rochester. Store to Door will integrate its industry leading technology with Collegeboxes and offer the advice of its experienced management team to help make Collegeboxes' services better than ever. back to top
What services does Collegeboxes provide?
Collegeboxes provides summer and extended storage, shipping, ship-to-school, and study abroad services. Note: Not all services are provided at each school. back to top
How does your service work?
You must first register as a customer on our website and order one of our services. After completing your order and paying for a supply kit, Collegeboxes will lead you through the entire move-out process.
You will be able to select a move out and move in date and time that fits your schedule best. During move out week, we will come right to your room to collect your storage and shipping items. Storage items will be stored in a climate controlled warehouse near your campus for the summer and delivered to your new address in the fall. Shipped items will be sent via UPS to the address you specify.back to top
Can I store my computer?
Yes. Our storage facility is climate controlled, which is perfectly safe for all your electronic equipment. If you no longer have the boxes, you may use our boxes with plenty of packing materials for extra cushioning. back to top
What does climate-controlled mean?
Climate-controlled means that our storage facility maintains a safe temperature for your belongings and that the facility is properly ventilated. This does not mean the storage facility is air-conditioned. back to top
Can I store my furniture?
Yes. Collegeboxes stores most types of furniture. Bikes, trunks, rugs, refrigerators, shelves, futons, desks, filing cabinets, chairs and more! Due to their weight, we cannot accept pull-out couches. back to top
Do you have restrictions on the types of things that can be stored?
Yes. Hazardous materials, liquids, jewelry, cash, and valuables cannot be stored with Collegeboxes. All packages must be packed appropriately and in accordance with our . back to top
Do you offer extended storage?
Yes. Collegeboxes can meet your long-term storage needs. Whether you are going away for a semester or want to store for a whole year, we can arrange storage. We charge our regular full-service storage prices for each semester that the items are stored beyond the summer. back to top
How does your shipping service work?
You print your shipping labels online using your Collegeboxes.com account. Simply log into your account and click on the “Add Shipping Item” button. This is where you will create a shipping label. Fill in the requested information and print out the shipping label. Prices of the shipping services are calculated using an estimated weight based on the box dimensions and destination address. Shipping labels MUST be printed and affixed to your shipping item(s). Collegeboxes will NOT accept any unlabeled shipping items.back to top
What destinations does your shipping service cover?
We can ship your packages to anywhere in the continental US. Due to customs requirements and high air freight prices, we cannot ship to international destinations or to Alaska and Hawaii. back to to
How much does shipping cost?
Shipping services are calculated using an estimated weight based on the box dimensions and the destination address. back to top
Can I ship furniture?
No. Unfortunately, due to the service limitations of our shipping carriers, we can only ship boxes, luggage, and trunks. back to top
Where are your storage facilities located?
Our professionally managed storage facilities are within driving distance from each campus we serve. back to top
Can I access my belongings during the year?
Yes. Access is possible with one week notice. Because this involves additional labor, there is an extra fee to arrange this service. Please check our pricing page for current costs. back to top
Do you provide packaging supplies?
Yes. Every customer receives a supply kit after ordering the service. The kit includes 5 double-walled boxes, tape ,marker, adhesive pouches, zip ties, and labels. back to top
How many boxes do you recommend I purchase?
Most customers find one box kit sufficient, however, feel free to order as many kits as you like. back to top
When will I be able to select a pickup and delivery time?
You will be able to choose from a number of convenient pickup and delivery dates, which will occur during finals week and several days prior to the start of classes. Pickup and delivery times are normally posted by March 1st. You may sign up for your pickup and delivery when you order the service or you can login later to your Dashboard and select one. We will notify via email all registered customers who have not selected a pickup or delivery time after these times have been posted. back to top
Do you pickup directly at my door?
Yes, as long as you are registered with us and your school's administration will allow our movers into the dorms. Our movers will come to your door to pickup your shipping and storage items. We'll make sure your boxes are properly labeled, and we'll complete the necessary paperwork. The process should take no longer than 5 to 10 minutes. back to top
I live off-campus. Can you pick up my things?
No. Collegeboxes only picks up customers from on-campus dormitories. back to top
What if I can't be present for a pickup or delivery?
In your absence, you can have a friend be present during a pickup or delivery. You can NOT leave your items inside your dorm room for pickup. If our mover cannot get in touch with you, or a friend or roommate that you designate, we will not be able to pick up or deliver your items. If our mover cannot gain entry to a location that you designate as a delivery location, your items will be brought back to our warehouse and you will have to schedule a re-delivery, as well as pay a missed delivery fee.back to top
Will you have extra boxes when you come to my room?
During move-out week, we may have extra supplies on our trucks. However, we do not guarantee that we will have any supplies left, so make sure to purchase extra box kits online. back to top
What if I don't know my fall address prior to your picking up my things?
If you don't know your delivery address at the time of pickup, be sure to logon to your Dashboard to enter this information as soon as you receive it. back to top
Are items protected against damage or loss?
Yes. Our prices include $100 worth of valuation per shipped or stored item. We strongly recommend the purchase of additional valuation in cases where the replacement value of your possessions exceeds $100 per package. Additional valuation can be purchased by indicating the desired amount of declared value when you enter the item on your inventory form online. back to top
Can I purchase additional declared valuation?
Yes. You may purchase up to $900 of additional declared valuation per storage item, up to a maximum of $6,000 for your complete storage order. You may purchase up to $900 of additional declared valuation per shipping item (there is no maximum on shipping orders). To purchase storage or shipping declared valuation, enter the value of the contents of the item as the declared value when you are creating your inventory on your Dashboard. To purchase shipping declared valuation, make sure to input the declared value in the designated field when producing your labels online.back to top
What is the cost of the additional declared valuation?
The cost for each additional $100 of Declared Value is $3.00. back to top
How much do your services cost?
Our prices are set on a per item basis. All storage prices include door-to-door pickup and delivery and storage throughout each semester. Shipping prices are calculated using an estimated weight based on the box dimensions and the destination address. Please review the Pricing section of our for more information. Features such as door-to-door pickup and delivery and professional movers make Collegeboxes the best value on campus. back to top
Is the supply kit refundable?
No. The $39.99 (plus tax, FREE shipping) pays for your box kit. Unfortunately, we are unable to process box kit returns or refunds. back to top
What forms of payment do you accept?
We accept American Express, Discover, MasterCard and Visa cards. back to top
Do you accept cash?
Unfortunately, we cannot accept cash. back to top
How do you prepare my final bill?
Following the pickup of your items, we will process charges based on the quantity and type of items shipped and stored, and according to the prices contained in the Pricing section. The balance on your account is charged to your credit card saved on your account. We will email your account statement once the charges have been processed. back to top
Can I cancel my service?
Yes. See Contact Us. You can either submit a form requesting cancellation of service or see other contact information. See our pricing section for any additional fees that may or may not be assessed to your account for cancellation. Please note, the cost of the box kit is not refundable. back to top
Are there any additional fees?
In certain cases. Collegeboxes charges additional fees only in cases where we incur additional costs. These fees can usually be avoided if you plan ahead of time. Most importantly, make sure you are in your room during your scheduled delivery time. See our Pricing Section for a full list of the additional fees that can be charged back to top
